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Returns & Exchanges
Thank you for shopping at Zolucky. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories, and, a responsible QA team, which inspects all products before packaging.
-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for the return shipping fee.
Items that do not meet these criteria will not be considered for return.
Purchase not eligible for return
-Final sale/Clearance item(s) is not eligible for return.
-Swimwear, underwear, and panties cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or is a wrong delivery. You must email us a picture showing the problem/defect after submitting the return request online.
How to Make Your Return
Step1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Once we receive your return, please allow 3 to 5 business days to process your returns.
We'll email you once we have processed your refund.
Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
Fast refund: We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.